Total quality management in higher education : study of engineering institutions / Sayeda Begum, Chandrasekharan Rajendran, Prakash Sai L., K. Ganesh, and Sanjay Mohapatra.
By: Begum, Sayeda [author.].
Contributor(s): Rajendran, Chandrasekharan, author | L., Prakash Sai, author | Ganesh, K, author | Mohapatra, Sanjay, author.
Material type: Text Language of document:EnglishPublisher: 2021Description: xix, 202 p. : ill. ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781032203966.Subject(s): Education, Higher -- Administration -- India | Engineering schools -- Aims and objectives -- India | Engineering -- Study and teaching (Higher education) -- India | Educational leadership -- IndiaAdditional physical formats: Online version:: Total quality management in higher educationDDC classification: 378.54 B3946 To Summary: "This book offers a conceptual, theoretical, and empirical overview of the role of Total Quality Management (TQM) in Indian Higher Education from the perspectives of the engineering faculty, students, and alumni. It identifies the critical dimensions to measure the performance of TQM. This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services being provided to major stakeholders like the faculty, the students, and the alumni. It highlights the significance of TQM in creating success stories, while discussing the importance of improved productivity and quality in higher education with respect to the quality of engineering educational institutions. Further, the book provides a complete framework for the implementation of TQM in engineering educational institutions. This book will be of interest to students, teachers, and researchers of education and management studies. It will also be useful for educationalists, education administrators, education policymakers and bureaucrats, management professionals, business leaders, and the governing bodies of higher education institutions"-- Provided by publisher.Item type | Current library | Call number | Status | Date due | Barcode |
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Book | Dr. B. R. Ambedkar Central Library Social Science | 378.54 B3946 To (Browse shelf(Opens below)) | Available | 271113 |
Includes bibliographical references and index.
"This book offers a conceptual, theoretical, and empirical overview of the role of Total Quality Management (TQM) in Indian Higher Education from the perspectives of the engineering faculty, students, and alumni. It identifies the critical dimensions to measure the performance of TQM. This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services being provided to major stakeholders like the faculty, the students, and the alumni. It highlights the significance of TQM in creating success stories, while discussing the importance of improved productivity and quality in higher education with respect to the quality of engineering educational institutions. Further, the book provides a complete framework for the implementation of TQM in engineering educational institutions. This book will be of interest to students, teachers, and researchers of education and management studies. It will also be useful for educationalists, education administrators, education policymakers and bureaucrats, management professionals, business leaders, and the governing bodies of higher education institutions"-- Provided by publisher.
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